Receiving a Negative Review
Receiving a low rating can be surprising and disappointing. It’s worth taking a moment to consider whether there’s anything to take away and learn from it. Then, think about what the best course of action is. In some cases, letting it go and moving on can be the best option.
What Can I Do about a Negative Review?
You can address a low rating by reaching out to the buyer and seeing if a mutually satisfying resolution can be reached. This may lead a buyer to edit their review.
If you’re unable to resolve the issue to your or the buyer’s satisfaction, you can opt to learn from the experience and move on.
You can respond in your review section in your admin.
Since your response will be public and viewable by other shoppers, here are some tips for responding:
- Be short and simple.
- Respond in a positive and professional way that reflects well of you, your shop, and your customer service.
- Address the specific concerns from the review, and any changes you made as a result.
- Focus on your product and service, not the reviewer.
Responding to a Review
You can read more about this HERE