Contacting a Seller
MillionDollarVillas Luxury Shop provides sellers with a platform to sell their luxury items to luxury home owners. When you purchase from a MillionDollarVillas Luxury Shop seller, you’re buying from a unique luxury shop–not MillionDollarVillas Luxury Shop itself.
MillionDollarVillas Luxury Shop is not directly involved in transactions between buyers and sellers. We encourage you to communicate directly with sellers through our onsite Chat system.
Before You Place an Order
Here are some examples of questions your seller can help you with:
- Product inquiries (Can I get this in red or blue?)
- Shipping information (Can you send my order to The Netherlands? Can it be shipped faster?)
- Processing times (Will I get this in time for my birthday?)
- Shop policies (Can I return this if it doesn’t fit?)
To chat with a seller from their shop homepage, click CHAT at the bottom right corner in their page where you find the chat box.
If You’ve Already Placed an Order With a Seller
Here are some questions your seller can answer for you:
- Status of your order (When will my item ship? Can you tell me the tracking number?)
- Further questions about the item you bought (How can I clean this?)
- Issues with your item (I ordered this in blue, but it came red!)
- Post-purchase policy questions (Can I return this for a refund?)
Contacting a Seller From the MillionDollarVillas Luxury Shop
If you’d like to contact a seller on a MillionDollarVillas Luxury Shop, you can do so from the Chat window on the right bottom side of the page .